Terms of business and delivery

Terms of business and delivery

  1. Scope

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

  1. Contracting party, conclusion of contract

The sales contract is concluded with Andreadis.wine GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for the purchase of these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending your order, you will receive further confirmation by e-mail.

  1. Contract language, contract text retention
    The contract can be concluded in German or English language.

We save the contract text and send you the order data as well as our terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.

  1. Terms of delivery

Shipping costs will be added to the stated product prices. You can find out more about the shipping costs in the offers.

You have the option of collecting your order at Andreadis.Wine GmbH, Wienerstrasse 206, 8051 Graz, Austria during the following business hours: Monday to Friday 9 AM to 5 PM.

  1. Payment

You can choose to pay in advance, by credit card, PayPal, Sofort of cash on collection. In our online shop, you can choose between the following payment methods:

Prepayment
If you choose prepayment, we will send you our bank details in a separate e-mail and deliver the goods after we have received your payment.

Credit card
We will ask you for your credit card details when you place your order.
After verifying you as the legitimate cardholder, we will request payment from your credit card company as soon as you have placed your order. The payment transaction is automatically processed by the credit card company and your card will be charged.

PayPal
During the ordering process, you will be redirected to the website of online provider PayPal. To use PayPal to make your payment, you must have or create a PayPal account and verify your identity with your access data before you can confirm your payment to us. After placing your order in the online shop, we request PayPal to initiate the payment transaction.
PayPal will then immediately carry out the payment transaction. You will receive further information during the ordering process.

Sofort
After placing your order, you will be redirected to the website of online payment provider Sofort GmbH. To use Sofort to make your payment, you must have an online banking account that is activated for participation in Sofort and has a PIN/TAN confirmation procedure. You will have to verify your identity and confirm your payment to us. You will receive further information during the ordering process. Sofort will automatically process the payment transaction and debit your account.

Cash on collection
You pay the invoice amount in cash when you collect your purchased items.

  1. Retention of title

The goods remain our property until we have received payment in full.

  1. Transport damage

If goods are delivered with obvious transport damage, please contact us immediately and notify the carrier as soon as possible. Failure to notify us or the carrier of damage us has no consequences for your legal claims and their enforcement, and in particular for your warranty rights. Your notification will, however, help us to assert our own claims against the carrier or the transport insurance.

  1. Warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
In the case of used goods, the following applies: If the defect occurs after the end of one year from delivery of the goods, any claims for defects are excluded. Defects that occur within one year of delivery of the goods may be claimed within the statutory limitation period of two years from delivery of the goods.
The above restrictions and shortening of time limits shall not apply to claims for damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health,
  • in the event of intentional or grossly negligent breach of duty as well as fraudulent intent,
  • in the event of a breach of essential obligations under the contract, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contracting partner may regularly rely (cardinal obligations)
  • within the framework of a guarantee promise, insofar as agreed or
  • insofar as the product liability law applies.

Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

  1. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, our liability is in any case unlimited

  • in the event of injury to life, limb or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of any agreed guarantee promises, or
  • insofar as the product liability law applies.

In the event of a breach of essential obligations under the contract, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contracting partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. In any other case, claims for damages are excluded.

  1. Dispute resolution
    The European Commission provides an online dispute resolution (ODR) platform, which you can find here: https://ec.europa.eu/consumers/odr/.
    We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
  2. Youth protection
    If your order includes goods whose sale is subject to age restrictions, we ensure that the customer has reached the required minimum age by using a reliable procedure involving a personal identity and age check. The carrier will only hand over the goods after an age check has been carried out and only to the ordering party in person.

 

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