Consumers have a fourteen-day right of cancellation.
Right of cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party you have instructed and who is not the carrier have/has taken possession of the goods.
To exercise your right of withdrawal, you must notify us (Andreadis.Wine GmbH, Wienerstrasse 206, 8051 Graz, Austria, firstname.lastname@example.org,
Phone: +436641690000) with a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can, but do not have to, use the attached sample cancellation form.
To comply with the cancellation period, notify us of your intention to cancel before the end of the cancellation period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than fourteen days after the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment. We have the right to withhold repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return the goods to us immediately and no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The requirement of return shall have been satisfied if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
Sample cancellation form
(Fill in and return this form to withdraw from the contract.)
– To Andreadis.Wine GmbH, Wienerstrasse 206, 8051 Graz, Austria, email@example.com
– I/we (*) hereby withdrawn from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for printed forms)
(*) Delete as applicable.
Cancellation policy created with the Trusted Shops legal text creation tool in cooperation with Wilde Beuger Solmecke solicitors.